SCRAPING FLOW
Terms of Service
Last update: May 22th, 2023
Article 1: Introduction
1.1 Overview
Welcome to Scraping Flow (https://scraping-flow.io), a no code web scraping service provided by TEAMZEN SERVICES registered with the Bobigny registry of commerce and companies under no. 893 440 560, with its registered office located at 2 rue mercière 93250 Villemomble (France). These Terms of Service ("Terms") govern your use of our web scraping service, so please read them carefully before accessing or using our service.
1.2 About Scraping Flow
Scraping Flow is a powerful and reliable no code web scraping service that allows users to extract data from websites efficiently and effectively. Our service is designed to simplify the process of web scraping, providing users with the tools and infrastructure needed to collect and analyze data from various online sources.
1.3 Modifications
We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of our service after any modifications to the Terms constitutes your acceptance of the updated Terms.
1.4 Additional Policies
In addition to these Terms, your use of our service is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
1.5 Contact Information
If you have any questions or concerns regarding these Terms or our service, please contact us at contact@scraping-flow.io.
Article 2: Acceptance of Terms
2.1 Agreement to Terms
By accessing or using our web scraping service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our service. These Terms constitute a legally binding agreement between you and TEAMZEN SERVICES.
2.2 User Representations
By using our service, you represent and warrant that you have the legal capacity to enter into these Terms and comply with all applicable laws and regulations. If you are using our service on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such entity to these Terms.
2.3 Age Restriction
Our service is not intended for users under the age of 18. By using our service, you confirm that you are 18 years of age or older. If you are under 18 years of age, you may not use our service.
2.4 Account Registration
In order to access certain features of our service, you may be required to create an account. You agree to provide accurate, complete, and updated information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for all activities that occur under your account.
2.5 Unauthorized Access
You agree to notify us immediately if you become aware of any unauthorized use or access to your account. We reserve the right to suspend or terminate your account at our discretion if we suspect any unauthorized activity.
Article 3: Service Description
3.1 Overview
Scraping Flow, provided by TEAMZEN SERVICES is a web scraping service that allows users to extract data from websites and other online sources in an automated and efficient manner. Our service provides users with a platform to create, manage, and execute web scraping workflows without the need for coding or technical expertise.
3.2 Features and Functionality
Our service offers the following key features and functionality:
3.2.1 Workflow Management
Users can create, customize, and manage web scraping workflows using a visual interface. The workflow management tools allow users to define the steps, actions, and logic required to extract the desired data from target websites.
3.2.2 Data Extraction
Our service enables users to specify the data elements they want to extract from websites. Users can configure selectors, filters, and other parameters to accurately retrieve the desired information.
3.2.3 Data Transformation and Manipulation
Users have the ability to transform and manipulate the extracted data using built-in functions and operators. This allows for data cleansing, formatting, and integration with other systems or applications.
3.2.4 Integration with Analytics and Visualization Tools
We provide integrations with popular analytics and visualization tools, allowing users to seamlessly export the scraped data for further analysis and presentation.
3.2.5 Workflow Monitoring and Maintenance
Our service includes monitoring and maintenance features that enable users to track the execution of their scraping workflows, view logs and error reports, and perform necessary updates or modifications.
3.3 Limitations
While we strive to provide a reliable and efficient web scraping service, it is important to note the following limitations:
3.3.1 Website Policies and Terms of Use
Users are responsible for complying with the policies and terms of use of the websites they scrape. We do not guarantee uninterrupted access to websites or legal compliance with their terms.
3.3.2 Data Availability and Changes
The availability and structure of data on websites may change over time. We cannot guarantee the availability or accuracy of data from third-party sources and are not responsible for any discrepancies or data quality issues.
3.3.3 Compliance with Laws and Regulations
Users are solely responsible for ensuring that their use of our service complies with all applicable laws, regulations, and ethical guidelines regarding web scraping, data privacy, and intellectual property rights.
Article 4: Usage Restrictions
4.1 General Restrictions
Users of Scraping Flow ("the Service") are subject to the following restrictions and limitations on the use of the web scraping service:
4.1.1 Compliance with Applicable Laws
Users must comply with all applicable laws, regulations, and guidelines related to web scraping, data privacy, intellectual property rights, and any other relevant legal requirements. It is the responsibility of the user to ensure their activities using the Service are in full compliance with these laws and regulations.
4.1.2 Ethical Use
Users are expected to use the Service in an ethical and responsible manner. This includes respecting the terms of use and policies of the websites being scraped, as well as ensuring that the data obtained is used in accordance with applicable laws and ethical guidelines.
4.2 Prohibited Websites and Data
4.2.1 Restricted Websites
Certain websites may have explicit restrictions or prohibitions against web scraping in their terms of use or policies. Users are prohibited from scraping such websites unless they have obtained explicit permission or are authorized by applicable law to do so.
4.2.2 Sensitive or Private Data
Users are strictly prohibited from scraping websites that contain sensitive or private data, including but not limited to personally identifiable information (PII), financial information, login credentials, and any data protected by privacy laws or regulations. It is the responsibility of the user to ensure that the data being scraped is not of a sensitive or private nature.
4.3 Guidelines and Policies
4.3.1 Respect for Website Policies
Users must adhere to the policies and terms of use of the websites they scrape. This includes complying with any rate limits, crawler directives (e.g., robots.txt), and other guidelines specified by the website owners.
4.3.2 User-Agent and IP Address Management
Users must ensure that the User-Agent header and IP addresses used for scraping activities are appropriate and do not violate any policies or restrictions set by the website owners. It is recommended to use rotating IP addresses and legitimate User-Agent strings to prevent IP blocking or detection.
4.3.3 Data Usage and Storage
Users are responsible for the appropriate use and storage of the scraped data obtained through the Service. This includes respecting any data licensing agreements, intellectual property rights, and privacy considerations associated with the data.
Article 5: Payment Terms
5.1 Pricing Plans and Subscription Options
Scraping Flow offers a range of pricing plans and subscription options to suit the needs of our users. These plans include monthly and annual subscription options, as well as a custom plan option for users with specific requirements.
5.2 Pricing Structure
5.2.1 Collected Data
The pricing for Scraping Flow is based on the amount of data collected by the web scraping activities. The usage of scraping bandwidth and the type of proxies used will be used as the basis for billing, with different tiers available based on the volume of data collected.
5.2.2 Workflow Creation
In addition to data collection, the pricing may include the creation of custom workflows tailored to the specific needs of the user. The price for workflow creation will be determined based on the complexity and extent of customization required.
5.2.3 Captcha Solver Usage
If the service includes a captcha solver feature, additional charges may apply based on the usage of the captcha solver. The pricing for captcha solver usage will be defined separately and communicated to the users.
5.3 Billing and Payment
5.3.1 Billing Cycle
Users will be billed on a recurring basis according to their chosen subscription plan. The billing cycle can be monthly or annual, depending on the selected subscription option.
5.3.2 Recharge Cycle
Users have the option to recharge their account to increase their balance for executing additional workflows. The recharge cycle is flexible and can be done at any time, allowing users to maintain control over their usage and budget.
5.3.3 Payment Methods
We accept various payment methods to facilitate a seamless payment experience for our users. Accepted payment methods include credit cards, debit cards, and other electronic payment options, as specified during the checkout process.
5.3.4 Taxes and Fees
The pricing for Scraping Flow may be subject to applicable taxes and fees based on the user's location and relevant tax regulations. Users will be responsible for any applicable taxes or fees as required by law.
5.3.4 Usage Monitoring and Notifications
To help users keep track of their account balance and usage, we provide usage monitoring tools and notifications. Users will receive regular updates on their account balance and usage, enabling them to manage their workflows effectively.
5.4 Subscription Management
5.4.1 Upgrading, Downgrading, and Canceling
Users have the flexibility to upgrade or downgrade their subscription plan at any time, based on their changing needs. The process for upgrading or downgrading can be easily done through the user's account settings or by contacting our support team. Please note that any changes made to the subscription plan may have billing implications, such as adjusting the billing amount or minimum commitment based on the new plan.
5.4.2 Subscription Cancellation
Users can cancel their subscription at any time. The cancellation process can be initiated through the user's account settings or by contacting our support team. It's important to note that canceling a subscription may result in the loss of access to certain features or data, depending on the terms and conditions of the subscription plan. Additionally, any remaining balance or minimum commitment obligations will be settled according to the terms of the subscription agreement.
We strive to make the subscription management process as seamless as possible, ensuring that users have control over their subscription and can make changes to suit their evolving needs. If you have any questions or need assistance with managing your subscription, our support team is here to help.
Article 6: Service Level Agreement (SLA)
6.1 Service Level Guarantee
Scraping Flow is committed to providing a high-quality service and strives to maintain a high level of availability and performance. We guarantee a service uptime of 99% for our users.
6.2 Uptime Calculation
Uptime is calculated based on the total duration of service availability over a specified period. Downtime is defined as any period when the service is unavailable or experiencing disruptions, excluding scheduled maintenance windows and factors beyond our reasonable control.
6.3 Remedies and Compensation
In the event that Scraping Flow fails to meet the guaranteed service uptime, we will take appropriate measures to rectify the situation and minimize further disruptions. While we strive to provide uninterrupted service, unforeseen circumstances or technical issues may occasionally occur.
6.3.1 Remedies
Our team will promptly investigate and address any service disruptions to restore the service to its normal operation as quickly as possible. We will employ our best efforts to minimize any downtime and restore full functionality to the service.
6.3.2 Compensation
In the event of prolonged or recurring service disruptions that result in a breach of the guaranteed service uptime, eligible users may be entitled to compensation. The specific compensation terms and conditions will be outlined in our Service Level Agreement (SLA).
6.4 Exclusions
Please note that the SLA does not cover disruptions or service unavailability caused by factors beyond our reasonable control, including but not limited to:
Acts of nature, force majeure events, or other circumstances beyond our control
User-inflicted issues or misuse of the service
Network or hardware failures of third-party service providers
Scheduled maintenance windows, which will be communicated to users in advance
6.5 SLA Modifications
Scraping Flow reserves the right to modify or update the terms of the SLA at any time. Users will be notified of any changes to the SLA, and the updated terms will be made available on our website or through other appropriate communication channels.
Article 7: User Support
7.1 Support Channels
At Scraping Flow, we value our users and strive to provide excellent customer support. We offer multiple channels for users to reach out and obtain assistance:
Email Support: You can contact our support team by sending an email to support@scraping-flow.io. Our team will respond to your inquiries according to your current plan commitment.
Helpdesk System: We provide a dedicated helpdesk system where you can submit support tickets and track the progress of your inquiries. This allows us to efficiently manage and prioritize your requests, ensuring a timely and thorough response.
Discord Community: Join our Discord community to connect with other Scraping Flow users, share experiences, and ask questions. Our team actively participates in the community to provide support and engage with our user community. You can find the invitation link to our Discord community on our website.
We are committed to providing prompt and helpful support to assist you in getting the most out of Scraping Flow. If you have any questions, issues, or need assistance, don't hesitate to reach out through any of our support channels. Our dedicated support team is here to help you.
7.2 Support Availability and Response Times
Our support team is available during the following hours:
Monday to Friday: 9am - 6pm
We make every effort to respond to support inquiries promptly. While response times may vary depending on the complexity of the issue and your plan.
7.3 Submitting Support Inquiries
To submit a support inquiry or request assistance, please follow these steps:
Email Support: Send an email to support@scraping-flow.io with a detailed description of your issue or request. Please provide relevant information, such as your account details, error messages, or steps to reproduce the problem.
Helpdesk System: Access our helpdesk system through https://scraping-flow.io/support and create a support ticket. Fill in the required details, including a clear description of the issue, any relevant attachments, and your contact information.
Our support team will review your inquiry and provide assistance as quickly as possible. Please note that response times may vary based on the complexity of the issue and the volume of support inquiries we receive.
Discord Community: Join our Discord community to engage with other Scraping Flow users and seek assistance. You can post your questions or concerns in the appropriate channels, and our team and community members will be there to help. Our Discord community is a great place to connect with fellow users, share experiences, and learn from each other.
7.4 Self-Service Resources
In addition to our user support channels, we provide self-service resources, including:
Knowledge Base: Our comprehensive knowledge base contains articles, tutorials, and frequently asked questions to help you troubleshoot common issues and make the most of our services.
Documentation: We offer detailed documentation and guides to assist you in understanding the features and functionalities of our SaaS platform.
We encourage you to explore these resources as they may provide answers to your questions and help you resolve issues efficiently.
Article 8: Data Retention and Deletion
8.1 Data Handling and Storage
At Scraping Flow, we understand the importance of data privacy and security. We follow industry best practices to handle, store, and protect user data. Your data is encrypted during transmission and at rest, and we implement robust security measures to safeguard against unauthorized access.
8.2 Data Retention
At Scraping Flow, we understand the importance of data protection and privacy. The retention of user data is handled in accordance with our data retention policy, which is based on the user's chosen plan and the purpose for which the data was collected. Data retention delays are visible on our website.
8.3 Data Deletion
If you wish to have your data deleted from our systems, we understand and respect your right to data privacy. You can initiate a data deletion request by contacting our dedicated support team. Once we receive your request and verify your identity, we will take the necessary steps to securely delete your data from our systems.
Our data deletion process includes not only the removal of your data from our primary databases but also the deletion of any backups or redundant copies that may exist. We have implemented robust data management practices to ensure that your data is effectively and securely deleted within a reasonable timeframe.
Please note that while we strive to promptly process data deletion requests, it may take some time to complete the process due to technical requirements and backup schedules. Rest assured, we are committed to handling your data deletion request with the utmost care and in compliance with applicable data protection laws.
If you have any further questions or concerns regarding the deletion of your data, please reach out to our support team. We are here to assist you and ensure that your data privacy rights are respected throughout the process.
Article 9: Intellectual Property Rights
9.1 Ownership of Intellectual Property
As between Scraping Flow and the users, Scraping Flow retains all intellectual property rights related to the SaaS and its content. This includes, but is not limited to, the software, logos, trademarks, designs, and any other proprietary materials associated with our services.
9.2 User-Generated Content
By using our SaaS, you acknowledge and agree that any user-generated content you submit or upload remains your intellectual property. However, by submitting or uploading content to our platform, you grant Scraping Flow a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute the content for the purpose of providing and promoting our services.
9.3 Usage Restrictions and Permissions
Users are prohibited from reproducing, distributing, modifying, or creating derivative works of our SaaS or its content without prior written permission from Scraping Flow. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.
Article 10: User Feedback and Testimonials
10.1 Collection and Use of User Feedback
At Scraping Flow, we value the feedback and input of our users. We may provide mechanisms for users to submit feedback, suggestions, or comments regarding our services. By submitting feedback, you acknowledge and agree that Scraping Flow may use and incorporate your feedback for the improvement of our services without any obligation or compensation to you.
10.2 User Testimonials
From time to time, we may request user testimonials or reviews to be used for promotional purposes. If you choose to provide a testimonial, you grant Scraping Flow the right to display, reproduce, and distribute your testimonial on our website, marketing materials, or other promotional channels. We may edit or modify the testimonials for length, clarity, or to remove any sensitive or confidential information.
Article 11: Privacy Policy
Please refer to our separate Privacy Policy, which is incorporated by reference into these Terms of Service. Our Privacy Policy outlines our practices regarding the collection, usage, and protection of user data. It provides information about the types of data we collect, how we use and share it, and the security measures we have in place to safeguard your privacy. By using our services, you agree to the terms outlined in our Privacy Policy.
Article 12: Termination
12.1 Termination by User
You have the right to terminate your use of our services at any time by following the account termination process outlined in our platform. Upon termination, you will no longer have access to your account and any data associated with it.
12.2 Termination by Scraping Flow
Scraping Flow reserves the right to terminate or suspend your access to the services at any time and for any reason, including, but not limited to, violation of these Terms of Service or any applicable laws or regulations. We will make reasonable efforts to notify you prior to any termination or suspension, unless we determine, in our sole discretion, that immediate termination is necessary.
12.3 Effect of Termination
Upon termination, your right to use our services will cease immediately. You will no longer have access to your account or any data stored within the platform. We may retain certain data in accordance with our Data Retention and Deletion policy outlined in Article 8.
Article 13: Governing Law and Jurisdiction
These Terms of Service and any disputes arising out of or related to these terms or the use of our services shall be governed by and construed in accordance with the laws of France.
Any legal action or proceeding arising out of or related to these terms shall be brought exclusively in the courts located in Paris, France. By accepting these terms, you submit to the personal jurisdiction of the courts in Paris for the purpose of litigating any such disputes.
Article 14: Amendments and Updates
We reserve the right to amend or update these Terms of Service at any time. Any changes to the terms will be effective immediately upon posting the revised version on our website or notifying users through their registered email addresses. By continuing to use our services after such changes have been made, you agree to be bound by the updated Terms of Service.
Article 15: Limitation of Liability
In no event shall Scraping Flow, its directors, employees, partners, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total liability to you for any direct damages arising out of or in connection with the use of our services shall not exceed the amount paid by you, if any, during the six months preceding the event giving rise to the liability.
Article 16: Indemnification
You agree to indemnify, defend, and hold harmless Scraping Flow, its directors, employees, partners, and affiliates from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our services or any violation of these Terms of Service.
Article 17: Entire Agreement
These Terms of Service constitute the entire agreement between you and Scraping Flow regarding the use of our services and supersede any prior or contemporaneous agreements, understandings, or representations.
Article 18: Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:
Email: contact@scraping-flow.io
Address: 2 rue mercière, 93250 Villemomble